In the latest episode of On Air with … Emma Vaughan, Emma sits down with Alex Ruiz, Paloma Faramín and Paula Goodall to deliver an in-depth look at the Zurich Accelerate proposition. The discussion focuses on how Accelerate enhances customer outcomes through its service pillars and integrated support.
Paloma shares real-life case studies that demonstrate the practical benefits of Accelerate, guiding insured members through diagnosis, treatment, and follow-up care. These examples highlight the importance of personalised support and continuity of case management, ensuring customers receive both emotional and practical assistance throughout their health journey.
Together they address the key product details, including eligibility criteria, benefit usage, monetary limits, hospital choice, and out-ofpocket expenses. They also explain the quoting process and how advisers can add Zurich Accelerate to existing policies. Emma and Paula emphasise how Accelerate complements traditional critical illness and life cover by funding treatment and support services, allowing lump sum payouts to remain focused on financial security.
The discussion reinforces the value of Zurich Accelerate in meeting Consumer Duty obligations by improving customer experience and delivering tangible support when it matters most. Want to listen to the full discussion? To watch the full interview with Alex, Paloma and Paula and learn more about Zurich Accelerate,
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December 2025 | 9